Your plan is automatically activated when you arrive at your destination and your device connects to the network.

The days begin to be counted from that moment,not from the purchase or installation of the eSIM.

We recommend installing your eSIM a few hours before traveling.

You can scan the QR code and download the profile in advance, butKeep it turned off until you reach your destination.

This confirms that everything is correct without activating the plan ahead of time.

You will receive your QR code by email instantly after completing the purchase, no matter where you are.

In most cases, it arrives in less than 5 minutes.

Your WhatsApp number remains linked to your physical SIM, even when you use an eSIM for data.

You can keep both SIMs active at the same time: the physical one for calls and SMS, and the eSIM only for mobile data.

WhatsApp will continue to work with your usual number and you'll be able to make unlimited calls and video calls without any problems.

Yes, absolutely. In fact, it's the most recommended option.

You can keep your physical SIM active to receive important calls and SMS messages, while using the eSIM exclusively for mobile data.

Your phone can operate both at the same time without any problems.

No, this eSIM is exclusively for data and does not include a local phone number.

However, you will be able to make unlimited calls and video calls using apps like WhatsApp, Skype, FaceTime, Telegram, and other messaging platforms.

Yes, you can activate a hotspot (WiFi access point) from your smartphone and share up to1 GB dailywith other devices, such as tablets, laptops, or your companions' phones.

Disfrutarás siempre de la máxima velocidad disponible en tu destino: 4G LTE o 5G cuando esté disponible.

No aplicamos límites de velocidad ni reducciones por uso intensivo.

Tu conexión se mantendrá rápida y estable durante todo el periodo contratado.

Your eSIM includes completely unlimited data for all the days you have subscribed to.

There is no GB limit: you can use as much data as you need without restrictions.

Yes, you must activate the option to"Data roaming"in your device settings so that the eSIM works correctly at your destination.

Don't worry. You can find the message in your email where you received the original QR code.

If you can't find it, contact us via WhatsApp or chat and we'll resend it to you immediately.

This eSIM is valid only during the contracted period.

Once the time expires, the eSIM stops working.

If you need more days, you can simply buy a new eSIM.

Each eSIM is for single use only and is valid only during the contracted period.

Once the time has expired, the eSIM stops working and cannot be reused or recharged.

For future trips, you will need to purchase a new eSIM.

To remove an eSIM, go toSettings > Mobile data (or Cellular) > select the eSIM plan > Delete data plan.

The process may vary slightly depending on your device (iPhone or Android).

If you haven't yet installed or activated your eSIM, you can request a refund by contacting us via WhatsApp.

Applications will be evaluated according to our refund policies and purchase terms.