Frequently Asked Questions

No. You can buy today and activate your eSIM when you travel. You have up to 30 days to activate it after purchase.

We recommend installing your eSIM a few hours before traveling.

You can scan the QR code and download the profile in advance, but keep it turned off until you arrive at your destination.

This way you confirm everything is set up properly without activating the plan early.

Your plan activates automatically when you arrive at your destination and your device connects to the local network.

Days start counting from that moment, not from purchase or eSIM installation.

Yes, you must turn on the “Data Roaming” option in your device settings for the eSIM to work properly at your destination.

To remove an eSIM, go to Settings > Cellular (or Mobile Data) > select the eSIM plan > Remove Data Plan.

The process may vary slightly depending on your device (iPhone or Android).

Your plan includes a daily high-speed 4G/5G data allowance (which resets every 24 hours) plus continuous basic-speed connectivity.

This means you never run out of internet during your contracted days: you can always keep using WhatsApp, maps, email, and essential travel apps.

You will browse at 4G LTE or 5G speeds depending on local carrier availability at your destination.

Plans include a daily high-speed data allowance (e.g., 1 GB, 2 GB, or 3 GB per day depending on the destination) and, once reached, you stay connected with continuous browsing at reduced speed until it resets the next day.

Yes, you can enable a hotspot (WiFi access point) from your smartphone and share data with other devices, such as tablets, laptops, or your travel companions according to your plan.

Each eSIM is for single use and is valid only during the contracted period.

Once the time has expired, the eSIM stops working and cannot be reused or topped up.

For future trips, you will need to purchase a new eSIM.

This eSIM is valid only during the contracted period.

Once the time ends, the eSIM stops working.

If you need more days, you can simply purchase a new eSIM.

The fastest way to check is to dial *#06# in your phone's dialer app. If a code labeled EID appears on screen, your device supports eSIM technology.

Also make sure your device is carrier-unlocked.

Yes, absolutely. In fact, it is highly recommended.

You can keep your physical SIM active to receive important calls and SMS, while using the eSIM exclusively for mobile data.

Your phone can operate both at the same time without any issues.

No, this eSIM is data-only and does not include a local phone number.

However, you can make unlimited calls and video calls using apps like WhatsApp, Skype, FaceTime, Telegram, and other messaging platforms.

You will receive your QR code by email instantly after completing your purchase, no matter where you are.

In most cases, it arrives in less than 5 minutes.

Don't worry. You can search your email for the message where you received the original QR code.

If you can't find it, contact us via WhatsApp or chat and we will resend it to you immediately.

If you have not yet installed or activated your eSIM, you can request a refund by contacting us via WhatsApp.

Requests will be evaluated according to our refund policy and terms of purchase.